A recent and ongoing survey conducted by U.S. Representative Pat Ryan has revealed significant concerns regarding the quality of care at Optum-operated health facilities in the Hudson Valley. The findings indicate rising costs, diminished patient services, and widespread dissatisfaction among both patients and healthcare providers.
Key findings from over 1,800 responses included:
More than one-third cited critical customer service failures, often leading to lapses in essential medication access.
Survey responses detailed troubling experiences, including delays in critical diagnoses, disruptions in treatment for disabled children, and unexpected billing for services never rendered. Many patients expressed frustration with Optum’s phone system, which respondents said subjected them to prolonged hold times with little assurance of issue resolution.
Healthcare professionals also voiced concerns about working conditions, pointing to understaffing, burnout, and corporate policies prioritizing operational efficiency over patient care. Some reported increased workloads due to staff reductions, further straining the system.
Ryan described the survey results as alarming and pledged to present the findings to federal agencies for further scrutiny. Meanwhile, Optum, a subsidiary of UnitedHealth Group, continues its rapid acquisition of medical practices, raising broader concerns about its impact on healthcare accessibility and affordability nationwide.
Due to the responses containing personal information, the full survey responses won’t be released.
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