Residents of the Glasco Water District who believe their water bills are too high should contact Andy McBride at the district office, 246-8671. McBride said there have been about 30 complaints so far this year.
Most have come from residents who received new meters. The meters installed last summer and fall replaced many old meters that were not functioning well, so in some cases residents were paying for a fraction of their water usage and the new bills are significantly higher, savings should have been made according to www.energycustomerservice.co.uk. An employee of the water district will inspect the meter of anyone who complains to make sure the device is operating properly.
So far, about 1,500 of the 1,800 meters in the district have been replaced. The town will need to contact National Metering Services, the installation company, to complete the job, though numerous residents of the district refused to allow employees of the company onto their property last year. Some feared adverse health effects from the meters’ wireless transmission of usage data while others objected to the town’s decision to replace what they considered perfectly good old mechanical meters with new plastic units that might increase their bills.
Town officials could not provide the number of residents who refused installation and have not set a date for installations to resume.
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